Refund and Returns Policy

Effective Date: January 3, 2025

At NewPariz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, this Refund and Returns Policy outlines the conditions and procedures for requesting a refund or return.

1. Eligibility for Returns

You may return a product for a refund or exchange if:

  • The return is initiated within 30 days of the delivery date.
  • The product is unused, in its original condition, and includes all packaging, accessories, and tags.
  • Proof of purchase, such as an order confirmation or receipt, is provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used, damaged, or altered products.
  • Items purchased on clearance or marked as “final sale.”
  • Customized or personalized products.
  • Perishable goods or consumable items (e.g., filters, batteries).

3. Refund Process

Once we receive and inspect your returned item, the refund will be processed as follows:

  • Payment Method: Refunds will be issued to the original payment method used during purchase.
  • Processing Time: Refunds are typically processed within 7-10 business days.
  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

4. How to Initiate a Return

To start the return process, follow these steps:

  1. Contact Us: Email info@newpariz.net or call (386) 454-2740 with your order number, the product you wish to return, and the reason for the return.
  2. Receive Authorization: We will provide a Return Authorization Number (RA#) and instructions for shipping the item back.
  3. Prepare the Item: Pack the item securely in its original packaging to prevent damage during transit.
  4. Ship the Item: Use a trackable shipping method to return the item to the address provided. The customer is responsible for return shipping costs unless otherwise specified.

5. Exchanges

We do not process direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

6. Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us immediately at info@newpariz.net or (386) 454-2740. Provide your order details and photos of the item. We will arrange a replacement or issue a full refund, including shipping costs.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

  1. Check your bank or credit card statement.
  2. Contact your payment provider, as processing times may vary.
  3. If the issue persists, reach out to us at info@newpariz.net for assistance.

8. Changes to This Policy

We reserve the right to update this Refund and Returns Policy at any time. Any changes will be posted on this page with the revised effective date.

9. Contact Us

For questions or assistance regarding refunds and returns, please contact us:

At NewPariz, we are dedicated to providing a positive shopping experience. Thank you for choosing us!